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Customers.com : how to create a profitable business strategy for the Internet and beyond /

by Seybold, Patricia B; Marshak, Ronni T.
Material type: materialTypeLabelBookPublisher: New York : Times Business, c1998Edition: 1st ed.Description: xx, 360 p. : ill. ; 25 cm.ISBN: 0812930371 (acid-free paper).Subject(s): Customer services -- Communication systems | Internet marketing | World Wide Web | Internet
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